What's your free freight spending level?
When will my order be delivered?
What if my order/purchase is not in stock?
For items that are out of stock, we may have to be order more product in. This can take longer than our usual speedy delivery times. If your item has to be backordered we will notify you and you can cancel the order and we'll refund your order in full if you wish.
Expected Delivery Times
Monday - Friday
Order before 2:00pm
Next day delivery
Order after 2:00pm
Expect delivery the following day. For example, if you order on Wednesday at 6pm, then your order will be delivered on Friday morning, if not earlier.
Saturday, Sunday and Public Holidays
We're open to take your online orders 24 hours a day, seven days a week. If your order online outside working hours, then your order will be processed on the next working day. (We're limited by the courier companies which take the these days off).
For example, you make an online order on a Saturday, then we'll process the order on Monday morning, then have your item delivered by Tuesday, if not earlier.
What if my delivery doesn't arrive?
Which delivery companies do you use?
Do you deliver to a PO Boxes?
Do you deliver to a Rural Delivery addresses?
What are the current delivery charges?
North Island Rural
South Island Rural
Delivery outside NZ?
How can I track my order?
Click on Track My Order, or login to your account to access the latest information.
Can I return the items?
If you're not 100% satisfied with your purchase for any reason, you can return the items within 14 days of receiving the goods.
To receive a 100% refund, you must:
- Return the goods in original, undamaged condition and in the original packaging
- Return to us within 365 days of receiving the goods.
Please return to:
Contact Lens Online
PO Box 340 115
Cost of Returning Goods to Us
What if the goods are faulty or incorrectly shipped?
When do I get my refund or a credit?
How do I read my prescription?
|OD||Right Eye||Right eye parameters|
|OS||Left Eye||Left eye parameters|
|SPH or PWR||Sphere or Power||Measure of near or far sightedness. Also a measure of the power is the strength of your prescription.||-12.00 to +6.00|
|CYL||Cylinder||Is the power used to correct astigmatism||-4.00 to +4.00|
|X||Axis||Direction of cylindrical lens. Is only required when Cylinder is present||0° to 180°|
|Add Power||Additional plus power for near sightedness. Is only required if you wear multifocal lenses||1 to 4, or HIGH, MED, LOW|
|PRISM/BASE||Optical Prism||Measure to compensate for eye alignment problems||0.5 base up (BU)|
|PD||Pupillary Distance||Measure of distance between pupils||Adults: 58mm to 70mm, Children: 41mm to 58mm|
|DIA||Diameter||Lens diameters are not requested on the Order Page when only one size is provided|
How long does it take to get used to wearing contact lenses?
When should I replace my contacts?
How to clean and store your contact lenses
Before handling your contact lens, you should always wash your hands before to avoid transferring dirt and germs to your eyes. It's a good idea to avoid moisturising soaps because they are not good for your contacts. Dry your hands with a lint-free towel. When one lens is removed, clean it with the recommended solution to remove buildup or debris that impairs comfort.
Some cleaning products require rubbing the lens with a few drops of solution, while others only require a less intensive rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Times to achieve disinfection time vary, depending on the product used. Once this cleaning process has been completed for both lenses, they can be stored in your lens case.
Can I swim with my contact lenses?
Contact lenses are often the best vision correction option for sports and active people, as they improve your visual skills like depth perception, peripheral awareness and eye/hand, eye/foot coordination. Compared to glasses, they offer a competitive advantage because they stay in place under changing conditions and reduce the risk of injuries from that can occur with eyeglasses.
Despite being ideal for most sports, it's best to not swim while wearing contact lenses, because of the harmful bacteria in the water that cause infections. If lenses are worn while swimming, it is recommended that you wear goggles over them and disinfect them straight away.
How do contact lenses work?
What types of contact lenses are available?
An optometrist is the only person that can recommend and prescribe a particular type of contact lens. Despite being required to only wear prescribed lenses, there are different of contact lenses available for different uses. Daily-wear soft lenses are made of soft, flexible plastics that allow oxygen to pass through to the eyes. The single-use, daily wear lens are designed to be worn for a single day, then discarded at night and replaced with a brand new pair the next day.
Extended-wear soft lenses available for overnight wear. These lenses are made of soft, flexible plastics that allow oxygen to pass through to the eyes. Ask your optometrist which lenses are best suited for you and your lifestyle.
I am having problems with my current lenses, should I try another type?
Can I use any solution with these lenses?
What should I do?
My lenses are for daily wear but last night I accidentally slept with them in. This morning my eyes feel dry and a little blurry.
We recommend you remove the lenses and place them in fresh storage solution. If you have any lubricant it would be helpful to put a drop or two in each eye every 3-4 hours throughout the day. It would be a good idea to wear glasses for the day. If either eye becomes painful you should seek medical help.
I put my lenses in this morning and my vision feels a little odd, I feel dizzy and in one eye the vision is blurry while the other it is hard to focus up close.
This happens a lot. It is possible you have your lenses in the wrong eyes, try swapping them over.
What Warranty do you offer?
How to find your contact lenses
You can then further refine your search by brand or wear cycle.
Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information that you have received from your optometrist.
How to purchase your contact lenses?
Once you have made your product choice and entered your prescription, click "Add to Cart".
Upon completion of your order you will see a confirmation page with an order number. This means that your order has been received and is on its way.
You then confirm your shipping address and preferred payment option.
Enter in your payment details, click ‘Confirm Order' to complete your purchase.
You will then be sent an email confirmation with your delivery address, payment details and preferred shipping option.
A further email will be sent once your order has been picked, packed and processed. This will confirm your delivery tracking number you can enter into NZ Post to track the progress of your delivery.
In 1-3 days, your order will arrive.
What is a CVC Credit Card number and how do I find it?
I just want to order one box - how can I do this?
How do I refill a previous order?
Here's three different ways to quickly refill your last order:
Login via Contact Lens Online
Login to your account, click on "Order History", locate the order you wish to refill and click "Re-Order".
By regular email
To remind you ahead of the time you'll need your lenses, we can send you an email when it's time to refill your order. Click the ‘Refill Previous Order' link and this will take you to your personalized refill page where you can quickly reorder your lenses.
Bookmark contactlensonline.co.nz on your web browser. When it's time to order more lenses, go to our homepage and fill in your email and postal code in the "Refill My Last Order" box and we'll direct you to your personalized refill page
We accept payment from: Visa, Mastercard, Discover, Amex or PayPal.
We don't accept payment via direct bank transfer, cash, cheque or invoice.
How do I contact you at Contact Lens Online?
Best person to contact is Gabriel, our General Manager who can sort out any problem for you.
sales (at) contactlensonline.co.nz
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